Terms of Service

Lavoq Digital ("we", "us") provides online education, digital tools, a members community and one-to-one coaching. You can reach us any time at lavoqdigitalllc@outlook.com.

You need an account to reach most of the product. Keep your login details private and tell us straight away if you think someone else has used them. You must be at least 18 years old, or the age of majority where you live, to buy from us.

You are responsible for what happens under your account. Do not share it or resell access.

Prices are shown at checkout in the currency stated there, before you pay. We may change prices at any time, but a change never affects a payment you have already made.

Payments are processed by our payment provider on a secure hosted checkout page. We never see or store your full card number. Your order is confirmed, and access granted, once the provider confirms the payment succeeded.

If a purchase is not right for you, ask for a refund within 15 days of the payment by emailing lavoqdigitalllc@outlook.com from the address you bought with. We will refund the amount paid to your original payment method. Refunds are usually returned by the provider within 5 to 10 business days after we approve them.

For a recurring plan, the 15 days run from the most recent charge. When a refund is issued, access granted by that payment ends. This does not affect any right to a refund you have under the consumer law that applies to you.

Some plans renew automatically each month or year until cancelled. The price and billing period are shown before you subscribe. You can cancel at any time from your account page or by emailing us, and your access continues until the end of the period you have already paid for. We do not silently restart a cancelled plan.

We grant you a personal, non-transferable licence to use the courses, lessons, templates, tools and downloads for your own business. You may put what you learn to work commercially, including for clients.

You may not resell, republish, sublicense, record or redistribute the material itself, in whole or in part, or share your login so others can reach it. The content stays our property or the property of the people who licensed it to us.

When using the product, do not:

• break the law, or use the product to harass, threaten or defraud anyone;
• upload malware, attempt to breach our security, or probe or overload the service;
• scrape, copy or bulk-extract content or other members' data;
• post spam, or promote unrelated products in the community;
• misrepresent who you are, or impersonate another member or our team.

We may suspend or end access for a serious or repeated breach, as described in section 14.

You keep ownership of what you post: messages, comments, questions, screenshots and files. You give us a non-exclusive licence to host, display and moderate that content so the community works, for as long as it stays on the service.

Do not post other people's private information, customer data you are not allowed to share, or anything you do not have the rights to. We may remove content that breaks these terms or that we reasonably consider harmful, and we may remove it without notice.

Some parts of the product use artificial intelligence, including the AI Mentor and the reply safety checks. AI output can be incomplete, out of date or simply wrong. Treat it as a draft to check, never as a final answer, and never as legal, financial, medical or tax advice.

You are responsible for what you send to your own customers and for any decision you make with AI help. Do not paste in data you are not permitted to share, and remove names, addresses and payment details before you use a draft.

Coaching is booked on a first-come basis against our live calendar. Please give at least 24 hours' notice to reschedule. If you miss a session without notice, it may be treated as used. If we have to move a session, we will offer you another time or a refund of that session.

Coaching is guidance and accountability, not a guarantee of any business result.

If you join our affiliate programme, the commission, cookie window and payout rules shown in the affiliate area form part of these terms. We may withhold or reverse a commission that comes from a refunded, fraudulent or self-referred order.

We use third parties to run the product, including hosting, login, file storage, payments, email delivery, calendar scheduling and AI models. Their services have their own terms. Links to other websites are provided for convenience; we do not control those sites and are not responsible for them.

We work to keep the product online, but we do not promise uninterrupted service. We may add, change or retire features, and we may pause the service for maintenance. If we permanently discontinue something you have paid for and cannot provide a reasonable replacement, you may ask for a pro-rata refund of the unused part.

You can stop using the product at any time, and you can ask us to close your account. We may suspend or end your access if you break these terms, if a payment is reversed or fails, or if we are required to by law. Where it is fair to do so, we will tell you why and give you a chance to put it right.

Everything we sell is educational. We teach methods and give you tools. We do not promise income, sales, clients or any specific outcome, and results depend on your effort, market and circumstances. To the extent the law allows, the product is provided "as is", without implied warranties of fitness for a particular purpose.

To the extent the law allows, we are not liable for lost profits, lost revenue, lost data or indirect or consequential loss. Our total liability for any claim connected to the product is limited to the amount you paid us in the 12 months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law, including for fraud or death or personal injury caused by negligence.

These terms are governed by the laws applicable at Lavoq Digital's principal place of business, without regard to conflict-of-law rules, and the courts there have exclusive jurisdiction. If you are a consumer, this does not remove the protection of the mandatory consumer law of the country where you live.

We may update these terms as the product changes. The date at the top always shows the current version. If a change materially affects your rights, we will tell you by email or in the product before it takes effect. Continuing to use the product after that means you accept the updated terms.

Questions, refund requests or complaints: lavoqdigitalllc@outlook.com. We aim to reply within 2 business days.